Covid-19 Update

The safety of our guests, owners and employees is of upmost importance to us and we would like to reassure our guests that we have a strict cleaning protocol in place between bookings.

Cleaning Protocol

Each caravan holiday home is thoroughly cleaned and disinfected between bookings and cleaners adhere to guidelines provided by the self catering industry to enable all providers to operate safely. Throughout your holiday home, all surfaces, including light switches, door handles, kitchen surfaces, and bathroom surfaces are disinfected so that they are safe to touch.

1.General

We thank you for choosing to book with UK Caravans and we hope that you enjoy your stay. We

shall do everything reasonably expected of us as hosts, however we cannot be held responsible
should illness occur, COVID or otherwise during your stay. When making this booking you are
doing so at your own risk and entering a contract with us so please take the time to read the
conditions of booking below.

2.Bookings and Deposit 

No more than the number of persons stated on the booking form may occupy the property. Should

you exceed the maximum occupancy we have the right to ask you to leave and no refund will be
given. Whilst most of our caravans are dog friendly, we have some which are strictly not. Should
you fail to state upon booking that you are bringing a dog and are staying in one of our non-dog
friendly caravans, we reserve the right to ask you to leave and no refund will be given. No other pets are permitted.
UK Caravans Holiday Park is a family friendly park and same sex groups are not permitted. Should
a group be identified that clearly does not match the guest breakdown we reserve the right to ask
you to leave and no refund will be given.
The holiday occupancy may not be transferred to another person or sold on without our permission
or knowledge.
For access to the swimming pool, clubs, leisure, and entertainment facilities on site you will need to
purchase passes. These can be purchased from Haven once you have arrived (prices vary
throughout the year and are not included in the rental price).
A 25% non-refundable deposit secures your booking, and the balance must be paid 1 month prior to
your arrival date. The due date for the holiday balance will be set out on the Booking Confirmation.
Reminders of this date will be issued. If you book inside the 1 month, payment must be made in full
at the time of booking.
A £100 refundable security deposit is added to the cost of the caravan, which is to cover any
damage, breakages or breaches of our terms and conditions during your stay. This will be refunded
within one week of departure following successful inspection. Where possible we will refund this to
the payment card used to pay the final balance on your booking. Where this is not possible payment
will be made by bank transfer.

3. Cancellation of Booking
Should you wish to cancel your booking at any stage, please note that your 25% booking deposit is
non-refundable. If your cancellation is within 1 month of your arrival date, the full balance is
considered payable and would also be considered non-refundable.
COVID19 – Full cash refunds will only be offered in the event of the holiday park being closed
resulting in us not being able to provide you with your holiday accommodation and not in the event
of the holiday park facilities being not fully available. In the event of a localised lockdown
preventing, you from travelling we would move your booking to a later date, subject to availability.In the unlikely event of the accommodation becoming unavailable and we must cancel your
booking we would endeavour to find you a suitable alternative. Any monies paid in advance would
be refunded. We cannot however pay any expenses or compensation because of such an event.

4. Amendment to Booking

Basic amendments to a booking such as number of guests staying, add/remove a pet or alterations to
contact details will be made free of charge. Significant amendments made within 3 months or your
arrival date including changing the date of stay, changing to a different caravan or both the above
will be treated as a cancellation. Significant amendments made more than 3 months from your
arrival date will be subject to a £50 amendment fee to cover the administrative costs involved.

1.General

We thank you for choosing to book with Diamond Holiday Management and we hope that you enjoy your stay. We shall do everything reasonably expected of us as hosts, however we cannot be held responsible should illness occur, COVID or otherwise during your stay. When making this booking you are doing so at your own risk and entering a contract with us so please take the time to read the
conditions of booking below.

2.Bookings and Deposit 

No more than the number of persons stated on the booking form may occupy the property. Should you exceed the maximum occupancy we have the right to ask you to leave and no refund will be given. Whilst some of our caravans are dog friendly, we have some which are strictly not. Should
you fail to state upon booking that you are bringing a dog and are staying in one of our non-dog friendly caravans, we reserve the right to ask you to leave and no refund will be given. No other pets are permitted.
The caravan parks are family friendly park and same sex groups are not permitted. Should a group be identified that clearly does not match the guest breakdown we reserve the right to ask you to leave and no refund will be given.
The holiday occupancy may not be transferred to another person or sold on without our permission
or knowledge.
For access to the swimming pool, clubs, leisure, and entertainment facilities on site you will need to
purchase passes. These can be purchased from site  once you have arrived (prices vary
throughout the year and are not included in the rental price each site is different).
A £50 non-refundable deposit secures your booking, and the balance must be paid 6 weeks prior to your arrival date. The due date for the holiday balance will be set out on the Booking Confirmation.
Reminders of this date will be issued. If you book inside the 6 weeks, payment must be made in full
at the time of booking.
A £75 refundable security deposit is added to the cost of the caravan, which is to cover any damage, breakages or breaches of our terms and conditions during your stay. This will be refunded within one week of departure following successful inspection. Where possible we will refund this to
the payment card used to pay the final balance on your booking. Where this is not possible payment
will be made by bank transfer.

3. Cancellation of Booking
Should you wish to cancel your booking at any stage, please note that your £50 booking deposit is non-refundable. If your cancellation is within 6 weeks of your arrival date, the full balance is considered payable and would also be considered non-refundable.
COVID19 – Full cash refunds will only be offered in the event of the holiday park being closed resulting in us not being able to provide you with your holiday accommodation and not in the event
of the holiday park facilities being not fully available. In the event of a localised lockdown preventing, you from travelling we would move your booking to a later date, subject to availability. In the unlikely event of the accommodation becoming unavailable and we must cancel your booking we would endeavour to find you a suitable alternative. Any monies paid in advance would
be refunded. We cannot however pay any expenses or compensation because of such an event.

4. Amendment to Booking

Basic amendments to a booking such as number of guests staying, add/remove a pet or alterations to
contact details will be made free of charge. Significant amendments made within 3 months or your
arrival date including changing the date of stay, changing to a different caravan or both the above
will be treated as a cancellation. Significant amendments made more than 3 months from your
arrival date will be subject to a £50 amendment fee to cover the administrative costs involved.